FAQ

Shipping and Delivery

What are the delivery times?

We ship worldwide for FREE! Delivery times are 2-5 days to the USA and 7-15 days to Canada, Australia, New Zealand and United Kingdom.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow up to 3 Days production time for your order to ship out.

Where can I track my order?

After your order is shipped, you will receive a tracking number from us.

Who delivers my package?

Your packages will be delivered by the responsible local postoffice.

What happens if I am not at home on the delivery day?

Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.

I have submitted the wrong delivery address, what should I do?

If you have entered an incorrect address, please wait for your order confirmation email. Once you have verified that the address you entered is incorrect, please notify us by emailing info@shiking.net. If the address provided is incorrect, we can change the address to the correct address within 24 hours. Unfortunately, we cannot reverse anything after the 24 hours following the incorrect submission..

Payment

What are the payment options?

You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks and wire transfers or receipt of payment.

Is your site 100% safe and secure?

This site is 100% secure.Our website is on an HTTPS server (the small padlock on the left of the URL shows this). All pages are secure and therefore cannot be targeted by malware or hackers.

Refund

What should I do if I am not satisfied with my product?

Shiking offers an unconditional 100% money back guarantee, if you' re not satisfied for any reason. See the Refund policy page for more details.

Is the return free of charge?

Of course, the return is free of charge. Please contact us at info@shiking.net and indicate the invoice number so we can initiate the return process immediately.

Frequently Asked Questions

I have a question that wasn't answered, can you please help?

Absolutely! We are here for you! Please send us an email to info@shiking.net and we will be happy to assist you in any way we can.

Is it possible to remove the belt around the waist and chest?

Yes, it is possible to remove the belts and put it back on easily.

Can a 14-inch laptop fit in the main pocket without any problems?

Yes, without problems, there is an extra pocket in the main compartment. 15 inch also fits depending on the dimensions of the laptop.

Is the backpack waterproof?

The material is a 600D oxford fabric and water resistant. If it were completely waterproof, it would no longer be breathable. So you have a ventilated back and the contents of your backpack will not sweat.

Does the backpack really have a capacity of 45L?

Yes, it has. It is even more. Through the loops at the bottom of the backpack you can also attach your mat and sleeping bag. Also on the side and front loops you can attach any amount and save space inside. 

Can I wash the backpack in the washing machine?

Yes of course, you can wash it at 40° with a mild washing powder without bleach. It will be like new after that.

How much does the backpack weigh?

The backpack is very light at 2.87lbs / 1.3kg

What are the dimensions of the backpack?

It really has a super dimension with 50 x 30 x 30cm (19.69 x 11.81 x 11.81 inches)

Can I attach patches?

Yes, you can put many patches on the top of the small pocket on the 3 rows. So you can super personalize it.

Can sports gear, 2l bottle of water, towel and a 1.5 liter lunch box fit in?

Yes, of course it goes even more purely. Many use it as a sports bag. The many compartments organize everything wonderfully and you do not have to rummage in your bag.

Can I take the backpack only for hiking?

No, Hikdome is an all-round talent. We have many customers who take it for different things. Hunter, Fisherman, Shopping, Picnic, School, Study, Office, City trip, Weekend Trip, Trip with Kids, Builder, Diaperbag and much more.

Isn't it too big if I don't take them for hiking?

No, absolutely not. You can adjust it individually. If you don't need the full volume, then pull the side straps until it fits you. 

 

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